Refund Policy
Our refund policy prioritizes fair outcomes and fast resolution. Eligibility depends on order status, time, and deliverables provided.
Effective date: December 27, 2025
On this page
Refund eligibility, partial refund logic, timelines, and the fastest resolution path.
Most issues are resolved faster through support than by opening a bank dispute. We’ll confirm eligibility, document outcomes, and keep you updated.
Overview
We aim to be fair, transparent, and fast. Refund outcomes depend on the status of the service (not started, in progress, delivered), the timeline, and whether deliverables meet the agreed scope.
If your concern is about quality or scope, a revision may be the fastest path. See our Revision Policy if applicable.
When refunds may apply
Refunds are considered case-by-case, based on documented facts and the order’s lifecycle. Common eligible scenarios include:
Duplicate or accidental charge
We’ll confirm the duplicate payment and refund the extra amount.
Billing error
If a payment was captured incorrectly, we’ll investigate and correct it.
Cancellation before work begins
If no work has started, refunds are typically approved after verification.
Unresolved service issue
If a valid issue can’t be resolved through revision/support, we may refund.
We may request order identifiers, payment confirmation, and a short description of the issue. This helps us resolve cases quickly and consistently.
When refunds don’t apply
Refunds typically do not apply in these scenarios:
Work has been delivered and aligns with the agreed scope and requirements.
Delays or issues are caused by missing client inputs (e.g., unit brief, outcomes, files, or clarifications).
A request is based on a change of mind after work has started or after delivery.
A request is outside a reasonable timeframe after delivery (we encourage prompt reporting).
If the deliverable doesn’t meet expectations, contact support first. In many cases, a revision resolves issues faster than a refund.
Partial refunds
If work has started or partial deliverables have been provided, we may approve a partial refund. The amount is typically determined by:
Scope completed
How much of the agreed scope was completed or delivered.
Delivered value
Whether drafts, outlines, or mapping tables were provided and usable.
Timeline & urgency
Time spent and urgency/priority constraints, if relevant to the order.
Resolution attempts
Whether revision/support pathways were attempted in good faith.
How to request a refund
The fastest way to request a refund is through support. Please include:
Order ID (or invoice/receipt identifier).
Payment confirmation (last 4 digits or receipt reference, if available).
A brief description of the issue and what outcome you’re requesting.
Any relevant context (deadline, scope changes, or messages).
If you prefer email, you may contact us at support@cipdassessments.com.
Decision timelines
We aim to respond quickly. Typical timelines:
Initial response
Often within 1–2 business days (faster where possible).
Investigation & decision
Varies by case complexity and evidence needed.
Payment processing
After approval, processing time depends on Stripe/bank posting windows.
Status updates
We’ll keep you informed if additional steps or clarification is needed.
Chargebacks & disputes
If you believe a charge is incorrect, contact support first. Disputes can slow down resolution because banks require formal evidence and timelines.
If you initiate a chargeback while we’re actively resolving a case, we may need to pause internal processing until the dispute channel completes.
Questions?
If you’re unsure whether your situation fits this policy, contact support and we’ll route you to the best solution (refund, revision, or help).
This refund policy is provided for transparency and should not be considered legal advice. If you require formal legal guidance, consult a qualified professional.